![]() Therefore, they are required to maintain quality by measuring system performance to improve and sustain quality in healthcare and to ensure patient satisfaction and safety. 1Ĭurrently, decision makers related to the Saudi health system are struggling to ensure improved overall health system quality and patient experience. If the organization readiness for change is high, has the required resources and situational factors are aligned, leaders of these organizations will initiate the change, make tremendous efforts, show the strength of will, and involve in more cooperative role that may lead to efficient and effective future implementation of the Saudi health-care transformational plan with fewer restrictions and less obstacles, specially by engaging the experts as early as possible to a consensus process, ie, Delphi methodology as in this study to build up the transformation plan. Locally, the Saudi government had set the 2020 transformation plan, which included optimizing the performance of the Saudi health system to achieve its 2030 vision. Helping healthcare systems to optimize performance will exert a positive impact on an organization’s progress toward its strategic goals and objectives using specific metrics to monitor performance objectively. ![]()
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